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Expert opinions Last 7 days total 54

Naina Rajgopalan

Naina Rajgopalan Content Head at Freo

How UPI and Digital Payments Are Powering Eco-Tourism and Offbeat Travel in India

In a country where cash once reigned supreme, India’s digital payment revolution is quietly transforming the way people experience travel, especially in its most remote and untouched corners. From riverside camps in the Northeast to homestays nestled in the Himalayas, the rise of UPI and other digital payment systems has opened new doors for trave...

/payments

Naina Rajgopalan

Naina Rajgopalan Content Head at Freo

Why Health Insurance Is Your Smartest Financial Move

Alright, let's chat about something super important for your money, something many of us just see as a "have to have" but is actually a "must have" for smart financial living. We're talking about health insurance. Now, I know what you might be thinking: "Health insurance? That's just for when I get sick, right?" And ye...

Digital Insurance Trends

Alex Ford

Alex Ford President, North America and Chief Revenue Officer at Encompass | RegTech Association | Women in RegTech

Build, buy, or blend? Rethinking KYC strategy in modern banking

For years, banks have debated whether to build their own Know Your Customer (KYC) systems or invest in third-party solutions. But that binary choice is evolving with a new opportunity emerging in the form of blended KYC. A hybrid approach offers the best of both worlds: the control and flexibility of in-house systems combined with the speed and aut...

/regulation /identity

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Banking on Intelligence: The Global Sprint to AI Maturity in Finance

Artificial intelligence is no longer a futuristic buzzword—it’s a present-day battleground for competitive advantage in banking. Across the globe, countries are embracing AI at vastly different speeds, with Asia and the Middle East taking the lead in enterprise adoption, while the U.S. and UK scale up their generative AI pilots. From virtual assis...

/ai /markets Innovation in Financial Services

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Reading books - rather than writing a book

I have been asked a good number of times if I am going to write a book about my rather long management and start-up experience when driving digitalisation. But then, the now rolling out migration to the EU Trust Infrastructure. - now with focus on Business wallets - is so extraordinarily important and an interesting must-have ladder also to the nex...

/ai /identity Innovation in Financial Services

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Shital Gohil

Shital Gohil Co-Founder and COO at Styldod INC

Makarand Jadhav

Makarand Jadhav Consulting Solutions Director at Oracle

Robyn Winstanley

Robyn Winstanley Marketing Manager at Ozone API

Dominic Capolongo

Dominic Capolongo CRO at LiquidX

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Research Total research pieces 290

Impact Study

Case Management: The key to revolutionising cross-border payments

While the challenges of case management and inefficient E&I processes are not new, the need to address them is more pressing than ever – especially given the G20’s roadmap deadline and the impending global migration to ISO 20022.  In today’s digital era, end-users expect payments to be faster, cheaper and more convenient than ever before – whether domestic or cross-border. As global payment barriers are overcome, banks are tasked not only with meeting customer demands, but business and regulatory ones too.  Enhanced cross-border payments – as supported by the G20’s roadmap and the richer data that ISO 20022 provides – are becoming a real differentiator, with the capability to unlock tremendous value for institutions. However, while a lot of attention is paid to seamless transactions, one area has historically been overlooked: exceptions and investigations (E&I).  This continues to present a significant challenge for both payment providers and corporates, and is impacting numerous networks and technologies. Yet, if harnessed effectively, E&I tools can help institutions significantly reduce costs, speed up processing times, improve transparency and, by extension, satisfy the G20’s targets.  This Finextra impact study, in partnership with Swift, explores:  The advantages of effective E&I processes;  Why solutions are needed to reach the next level; and  How banks can effectively embed them in their infrastructures. 

64 downloads

Future of Report

The future of payments in major global markets: A mid-decade review

2025 is a significant year for the global payments industry. Marking the midpoint of the decade, and witnessing pivotal trends like the rise of real-time payments, advanced fraud detection and prevention, data portability, and open finance—these interlinked developments will set the stage for innovation through to 2030 and beyond.  The payments industry is now at the tipping point of global innovation, especially with global e-commerce market revenue projected to reach over $4.3 billion in 2025 and grow by 8% (CAGR 2025-2029). Further, by 2026, 5.2 billion people, or more than 60% of the global population, are expected to use digital wallets. The value of global transactions through account-to-account (A2A) payments is also predicted to rise from $1.7 trillion in 2024 to $5.7 trillion by 2029 – an increase of 230%. This will also pave the way for real-time payments to boom, with an expected CAGR of over 35% from 2024 to 2032. Looking at major global markets, the UK has continued to be at the forefront of the global payments revolution, quickly emerging as a hub for open banking as a result of the PSD2 directive and the UK’s pioneering standard. In October 2024, the Data Use and Access Bill was introduced to the House of Lords, signalling the UK’s commitment to bolstering open banking’s data sharing principles. Similarly, a month later, the National Payments Vision was unveiled, charting a clear path for the entire ecosystem to leverage technologies such as AI and DLT. The payments revolution is also taking over Europe. The Instant Payments Regulation (IPR) is rolling out instant payments by amending SEPA and adding specific provisions on instant credit transfers in euro to existing cross-border regulation: the Settlement Finality Directive (SFD) and the Payment Services Directive (PSD2). IPR also demands for Verification of Payee (VoP), confirming a recipient's account details before a payment is made and bringing down increasing numbers of fraud, particularly in the instant payments space. Similar to other regions, the US has made significant steps toward the innovation and interoperability of real-time payments – most recently through the launch of FedNow in 2023, the Federal Reserve’s real-time payment rail. Predictions show a total value of $95 billion in-app social commerce payments by 2030 in the US alone, meaning the integration of open banking is pivotal to maximising the value to be gained from e-commerce. However, the impact of the Trump administration’s strains on the CFPB and how that will effect Section 1033 and open banking in the US will be seen. This Finextra report, in association with Form3, examines the impact of these crucial advancements on the future of global payment schemes in the UK, Europe and the US, highlighting insights from experts at Bank of America, Crédit Agricole, ING, J.P. Morgan Payments, Lloyds, Santander, and Truist.

172 downloads

Impact Study

Reimagining customer journeys: How can banks upscale experience and boost retention?

To stay competitive and better serve their customer base, financial institutions (FIs) must urgently reimagine their customer journeys — from onboarding to the broader lifetime experience — or risk facing a hit to their market share. Technology has significantly transformed the financial services industry, particularly over the last five years. Challenger banks and fintech firms have rapidly gained popularity thanks to their ability to offer fast, simple, digital services. According to data from Plaid, nearly nine out of 10 consumers were using a fintech application in 2023. This percentage will continue to grow.  Financial institutions (FIs) must urgently reimagine their customer journeys or risk facing a hit to their market share. Indeed, today’s customers are more likely than ever to switch primary banking relationships if they do not receive the services they are looking for. Young, digital natives continue to shape this market, with research revealing that 44% of Gen Z customers have changed their primary banking relationship in the last 12 months. The call to competition cannot be ignored.  But how can FIs innovate to meet these demands, while simultaneously running legacy systems? This Finextra impact study, in association with Hyland, explores how financial institutions can:  Reinvent onboarding and Know-Your-Customer (KYC) processes;  Upscale the overall customer journey;  Look to artificial intelligence (AI) for product enhancement and integration; and  Present real-world case studies for each of these objectives. 

103 downloads

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Is Flexibility the Main Driver of Growth for Identity Verification Solutions?

In this interview, Gus Tomlinson, Managing Director, Identity Fraud, GBG sat down with FinextraTV to discuss some of the progress being made when it comes to identity verification. Speaking about an increasingly fragmented landscape, Tomlinson explained how the history of technology has tended to encourage fragmentation, but that now it is important to focus more on finding solution that is designed not just for the industry, but for the end customer in mind. At the heart of all of this, Tomlinson holds flexibility up as being the primary driver of growth.

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Scott Hamilton

Scott Hamilton Contributing Editor at Finextra Research

Why do customers and business leaders diverge on client experience views?

Customers aren’t ‘buying’ companies’ improved customer experience (CX) claims or promises, and company leaders aren’t buying the value of spending more to delight the customer. At least not in large percentages on either side of the commerce spectrum, according to a recent global study. When it comes to the leaders of the companies surveyed, respo...

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Kalina Staykova

Kalina Staykova Assistant Professor at Warwick Business School

How proptech and fintech is coming together for a smarter future

The convergence of proptech and fintech is reshaping the future of both sectors. It brings all-embracing implications for the entire real estate sector, from planning and construction to loans, sales, and maintenance, and significant implications for the finance sector in expanding access to a major asset class that can be easily accessible, funda...

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Hamish Monk

Hamish Monk Senior Reporter at Finextra

Mounting geopolitical tensions underscore the need for public cloud diversification

Today’s industrial revolution, also known as Industry 4.0, is characterised by smart systems, artificial intelligence (AI), internet of things (IoT), advanced robotics, and automation. If these innovations are the locomotives of Industry 4.0, then their fuel is data. Be it customer behaviour, engagement, attitudes, or personal information, data – ...

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